Privacy Policy
This Privacy Policy explains how GigAssist365 collects, uses, shares, and protects information when you use our website, Free Case Assessment, customer portal, communications, and paid services.
1. Information We Collect
Depending on how you use GigAssist365, we may collect information such as your name, email address, phone number, contact preferences, preferred language, relevant location, gig platform, account status, dates, deactivation or suspension reasons, appeal and support history, your description of what happened, screenshots, notices, emails, messages, supporting evidence, documents, case status, service selections, and customer-support communications.
We and our service providers may also collect technical and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, timestamps, cookie identifiers, and site-interaction data.
2. How We Use Information
We may use information to create and manage your account and case; provide the Free Case Assessment and paid services; analyze gig-account issues; prepare summaries, drafts, recommendations, or documents; communicate about your case, payments, missing information, and support; process payments and prevent fraud; maintain and secure the service; measure site usage and marketing; administer affiliate attribution and commissions; comply with legal obligations; enforce our Terms; and send optional marketing communications where permitted.
3. AI and Automated Processing
GigAssist365 may use artificial intelligence and automated systems to analyze submitted case information, organize facts, research publicly available information, generate drafts, prepare customer-facing assessments, identify possible next steps, and support operations. Information may therefore be processed through third-party technology providers supporting these functions.
4. How We Share Information
We do not sell your personal information for money. We may share information as reasonably necessary with service providers supporting website hosting and infrastructure, email and communications, payment processing such as Stripe, AI and automation, analytics and security, CRM and case management, affiliate tracking, and professional advisers or authorities when required by law or reasonably necessary to protect rights, safety, security, or prevent fraud.
5. Cookies and Similar Technologies
GigAssist365 and our service providers may use cookies, local storage, pixels, and similar technologies to operate the website, remember preferences, maintain sessions, understand site usage, support analytics, and attribute affiliate referrals. Affiliate tracking may use cookies or similar identifiers for the attribution period disclosed in the applicable partner terms.
6. Payment Information
Payments may be processed by third-party payment processors such as Stripe. GigAssist365 generally does not need to store your full payment-card number. Payment processors collect and process payment information under their own privacy policies and security practices.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain case and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business needs.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, transmission method, storage system, or third-party service can be guaranteed to be completely secure.
9. Your Privacy Choices
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal data we maintain about you. You may also opt out of marketing communications while still receiving necessary transactional and case-related messages.
To submit a privacy request, email support@gigassist365.com. We may need to verify your identity before processing certain requests.
10. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law. GigAssist365 will respond to valid privacy requests as required by laws applicable to us.
11. Children’s Privacy
GigAssist365 is intended for adults who are legally able to work for or interact with gig platforms. Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12. Third-Party Services
Our website may link to or integrate with gig platforms, payment processors, scheduling tools, social networks, affiliate platforms, and other third-party services. Their privacy practices are governed by their own policies.
13. International Users
GigAssist365 is currently focused primarily on customers in the United States. If you access the service from another country, information may be processed or stored in the United States or other locations where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Last Updated date will be revised when changes are posted, and material changes may be communicated through the website or other appropriate means.
15. Contact Us
For privacy questions or requests, contact support@gigassist365.com.