Problems with your gig work app account?
We help gig workers understand deactivations, suspensions, account issues, and available next steps through structured case assessments and human-reviewed assistance.
Submitted information can be reviewed before recommendations are provided.
See what may have happened and what steps may be available before deciding.
From account problem to a clear next step.
You don’t have to guess what to do next. GigAssist365 gives you a structured process for understanding your situation and deciding how you want to move forward.
Tell us what happened
Complete your Free Case Assessment and provide the basic details about your gig account issue.
Review your assessment
See what we understand happened, the likely issue, recommended next steps, and things you may be able to try yourself.
Choose whether you need help
Continue on your own or select the level of GigAssist365 assistance that fits your case.
Follow your case
Use your dashboard to view updates, documents, case activity, action needed, and current status.
Understand the situation before paying for help.
Your Free Case Assessment gives you an organized starting point before you decide whether paid assistance makes sense.
A clear summary of what we understand happened.
See the type of account issue your information appears to indicate.
Understand what may make sense to do next.
Try available steps yourself without being required to purchase assistance.
Your Free Case Assessment
See what’s happening with your case.
Your GigAssist365 dashboard keeps your assessment, documents, case activity, updates, and next steps organized in one place.
Stay informed about your case.
See your current status, recent activity, progress, and whether GigAssist365 needs anything from you.
Understand what may have happened.
Review your case summary, likely issue, recommended next step, and options you may be able to try on your own.
Keep everything connected to your case.
Access your original submission and upload screenshots, notices, emails, and other supporting documents from the same dashboard.
Manage more than one case.
View current and previous GigAssist365 cases, switch between them, and keep each case organized under the same account.
Need more help with your case?
Start with your Free Case Assessment. If you decide you want additional assistance, GigAssist365 offers two case-support options based on your situation.
Appeal Support
Structured assistance for gig workers who need help preparing a stronger, case-specific appeal.
- ✓Case information review
- ✓Personalized appeal strategy
- ✓Case-specific appeal letter
- ✓Evidence and documentation guidance
- ✓Clear submission instructions
Formal Escalation
A more formal escalation option for cases that may require additional attention beyond a standard appeal.
- ✓Detailed case review
- ✓Formal escalation strategy
- ✓Professionally prepared escalation letter
- ✓Supporting evidence organization
- ✓Corporate-level escalation preparation
Paid assistance is optional. GigAssist365 does not guarantee account reactivation, reinstatement, approval, or any particular outcome. Your Free Case Assessment can help determine which next step may be appropriate for your situation.
Built for gig workers.
GigAssist365 can help workers understand issues involving many of the major gig platforms.
No false promises.
GigAssist365 cannot guarantee that a gig platform will reactivate, reinstate, or approve an account. What we can do is help you better understand the issue, organize your case, and determine what next steps may be available.
Frequently asked questions
Is the Free Case Assessment really free?
Yes. You can review your assessment and available DIY next steps without being required to purchase a paid GigAssist365 service.
Does GigAssist365 guarantee my account will be reactivated?
No. GigAssist365 cannot control the decisions made by independent gig platforms and does not guarantee reactivation, reinstatement, approval, or any particular outcome.
What happens after I submit my assessment?
Your case information is organized into an assessment that can include a summary of the issue, likely cause or category, recommended next step, and DIY options.
Do I have to buy a service?
No. Paid assistance is optional. You may choose to use the DIY steps from your assessment instead.
Can I upload screenshots or notices from the gig app?
Yes. Your customer dashboard allows supporting documents and screenshots to be connected to the case you are currently viewing.
Not sure what happened to your gig account?
Start with a Free Case Assessment and understand your situation before deciding what to do next.